The Master Labs

Better Experiences

Together we will build great experiences and digital products to keep your business in the lead. 

deco calloutdeco datadeco starsdeco trendline

Here's how we can help youraised handsintro arrow

Together we will imagine & design better experiences

The future market is experience-driven. Your customers, suppliers and employees deserve better experiences. Unfortunately, building great services (digital, hybrid or physical) for people is hard - really hard. We help you create that experience.

What we bring to the table

  • Service Design
  • Service Blueprinting
  • Customer Journey Mapping
  • Continuous discovery
  • Empathy mapping
  • Process discovery & modeling
  • Jobs to be done
  • ... and so much more
Discover more

We help you close the gap between the experience you dream of and the operational reality you have

For many organizations dealing with problems becomes a chronic challenge that eats resources and causes stress. Some organizations never fight fires - they have a strong problem-solving culture. We help your transition from firefighter to problem-solver.

What we bring to the table

  • Agile business analysis
  • Process redesign and improvement
  • Root Cause Analysis
  • Problem selection & definition
  • Ideation
  • ... and so much more
Discover more

Together we build lovable digital products and systems

To deliver great experiences, digital products and systems are becoming ever more important. Regardless of industry, your company is now a software company, and pretending that it’s not presents serious risks for your future. This brings about a huge challenge for all of us. How do we become great at building software & digital products that people love? It doesn't matter if you're building customer or employee-facing applications, the people are at the center of it. How will you go about making it happen?  We’d love to help.  

What we bring to the table

  • User Story Mapping
  • User Stories
  • Requirements Definition
  • Product Visions
  • Continuous Customer Discovery
  • Experimentation
Discover more

We share knowledge so others can grow

We share knowledge so others can grow. Knowledge sharing is at the core of everything we do at The Master Labs. As coaches, as teachers, or as colleagues. It's the only way to grow together. To become better together.  

What we bring to the table

  • Coaching
  • On-site classroom learning
  • Digital classroom learning
  • Blended learning
  • E-learning
  • Educational design
  • ... and so much more
Discover more

Why work with us?

We care. About our people. About our clients. We genuinely care, because we know that is what it takes to get the job done. We won't back down in face of a challenge. We know you don't ask us for simple things. You ask us because you have a bigger challenge. An incredible opportunity. We expect no less. Our goal will always be to make our clients businesses better, in spite of the challenge.

We lead and educate

We have expertise and are happy to share it. We do. We coach. We teach. The best consultant is the one you no longer need.

We have a bias towards action.

It's not about an idea, it's about moving forward.

We are not afraid

to put our money where our mouth is. We will not hang around if we don’t deliver value.

We like to do less

because doing less often creates more value.

We are courageous

because it takes courage to work through tough problems and do the right thing.

We strengthen your team

because we believe talent wins games, but teamwork and intelligence win championships.

Check out the stories of others we have helped with their challenges

Port Of Antwerp Bruges - Creating a more resilient container port

We help Port of Antwerp Bruges maintain a more resilient back-end software platform that powers the entire port infrastructure.

digital
Process

A smoother ride for over 3.5 million yearly passengers

Together with De Lijn, we are moving toward better processes to support operations for over 3.5 million travelers.

Process
people

Improving the management of the water utility grid

Together with our partner KPMG we are helping Aqua Flanders grow in process maturity to get better service for the life-supporting water grid in Belgium.

Process
people

Better care for the elderly

We helped Korian by propelling the core-back-end system into the future.

digital
people

A smoother learning experience for tens of thousands of construction workers

Together with Constructiv, we are working on an integration platform to better support the learning efforts of the construction industry and thus provide a smoother learning experience for all its workers.

digital
Experience
people
Process

Will you be our next client? Start the conversation using the below.

See all stories

We care about personal growth. For our own people, for our clients, and for the wider industry. See how we give back by spreading knowledge.

link to the master labs academylink to the master labs academy
link to the master channel

Interested in what we can do for you?

Contact us at info@themasterlabs.com or use the below.