Service
Together we will imagine & design better experiences
Together we will imagine & design better experiences
The future market is experience-driven. Your customers, suppliers and employees deserve better experiences. Unfortunately, building great services (digital, hybrid or physical) for people is hard - really hard. We help you create that experience.
Experiences are about much more than some pretty pictures of your customer journeys. It's about the dream - the experience you want your customers to enjoy.
But there is much more than the dream. It's at least as much about being able to deliver the experience with your organization. It's about solid software & business architecture, and performant processes. That's where we make the difference. We are here to help.
We help you imagine a better experience and define your experiential DNA.
Together, we design these experiences to deliver maximum customer value, with attention to people, process and technology.
We prototype and validate the design with customers, employees & suppliers.
We perform a gap analysis to build business & technical roadmaps to realize these experiences.
We optimize these experiences and make sure you can deliver them with solid operations.
How do we help?
Although our journey together may be different each time, the same ingredients will always be present: a talented & truly entrepreneurial team with a hands-on, real-world mentality to solve your challenges together.
Becoming an experience-centric organization is the only way forward. Having a good picture of how your service operates in relation to what the customer is trying to do is paramount. We must know the feelings and emotions of your customers throughout their interactions with your service. We will get to know the pain points and work toward removing them. At the same time, a good experience can only be provided by a company with solid processes, great people and the right technology.
We will ensure your process architecture is sound and analyze and improve your processes so they fully support your services.
Finally, some parts of your services or processes might need an update. We will design your MVP and work toward a world-class digital product that enables your experiences.
Read the stories of others we helped create better experiences
A smoother learning experience for tens of thousands of construction workers
Together with Constructiv, we are working on an integration platform to better support the learning efforts of the construction industry and thus provide a smoother learning experience for all its workers.
A safer world for digital natives
Together with Vasco, we are researching privacy and security considerations of novel IT approaches.
A smoother experience for vacationers
Together with TUI, we are creating a more integrated and user-friendly experience for hundreds of thousands of vacationers.
Improved guaranteed education for over 500.000 people in Belgium
Together with Cevora, we are contributing to the professional growth of 500.000 people by redesigning back- and front-end learning and administration systems.
Better support for our education system
Together with Agodi, we are working on a more performant budget administration system for over 2 million schoolchildren.
Increasing knowledge and skills in the construction sector
Together with Constructiv, we are building a best-in-class eLearning experience for the construction industry.
Better supported domestic helpers, happier homes
Together with Helan, we work toward better employee experiences for domestic helpers using service design and UX techniques.
Safeguarding the financial power of thousands in the Belgian food industry
Together with our client Synsersec, we are reshaping systems that support the financial power of tens of thousands of workers in the food industry.
Toward higher quality of life services
Together with Helan, we are working toward a better quality of life services through re-imagining core customer experiences.
Better collaboration between partners in the construction industry
Together with Constructiv, we are improving collaboration between social partners by creating a secure stakeholder integration architecture.
Providing better and more innovative healthcare support for thousands
We are helping Helan to efficiently and effectively drive strategic innovation projects to ensure their long-term relevance.
Increasing knowledge and skills in the food sector
Together with Alimento, we are desiging a new back-office application to support the knowledge and skilll building in the food sector
Creating a better informed trade and commerce industry
We help Comeos create a better-informed trade and commerce industry, helping the industry improve across the board.
Innovation for Flanders' largest city
Working toward a more innovative and citizen-centric city for half a million people
Want to offer your customers or employees a better experience? Let's talk by using the 
icon below
Want to do something together?
Contact us at info@themasterlabs.com or use the 
below.