Cases and stories
We help businesses become a better version of themselves.
We help businesses become a better version of themselves.
Helping businesses become the best version of themselves is at the core of what we do. It is why we exist. We won't give up. We won't back down. We know you hired us because the task is hard. Hard problems drive us. They are worthwhile. We can add value through them. And we grow through them. But talk is cheap. Check out the actual projects we are working on below, and if you want to start the conversation, don't hesitate - we are always happy to talk.
Providing better and more innovative healthcare support for thousands
We are helping Helan to efficiently and effectively drive strategic innovation projects to ensure their long-term relevance.
Better care for the elderly
We helped Korian by propelling the core-back-end system into the future.
A smoother learning experience for tens of thousands of construction workers
Together with Constructiv, we are working on an integration platform to better support the learning efforts of the construction industry and thus provide a smoother learning experience for all its workers.
Better collaboration between partners in the construction industry
Together with Constructiv, we are improving collaboration between social partners by creating a secure stakeholder integration architecture.
Better teams, better support
Together with Helan, we are improving employee experiences to bring out the best in their internal and customer-facing teams.
A more customer centric service provider
We helped Sodexo become more customer-centric by introducing exceptional cross-functional teams.
Toward higher quality of life services
Together with Helan, we are working toward a better quality of life services through re-imagining core customer experiences.
Safeguarding the financial power of thousands in the Belgian food industry
Together with our client Synsersec, we are reshaping systems that support the financial power of tens of thousands of workers in the food industry.
Improving the management of the water utility grid
Together with our partner KPMG we are helping Aqua Flanders grow in process maturity to get better service for the life-supporting water grid in Belgium.
A more colorful world through more potent processes
Together with Holland Colours, one of the world's largest producers of coloring agents for the industry, we are laying the foundation for more performant business processes.
Better supported domestic helpers, happier homes
Together with Helan, we work toward better employee experiences for domestic helpers using service design and UX techniques.
Increasing knowledge and skills in the construction sector
Together with Constructiv, we are building a best-in-class eLearning experience for the construction industry.
A safer Belgian Railway
Together with TUC Rail, The Master Labs helped design a future-proof data architecture that improves collaboration, supports critical railway systems and lays the foundation for safer infrastructure projects.
Better support for our education system
Together with Agodi, we are working on a more performant budget administration system for over 2 million schoolchildren.
Agility in the fast-moving online bed and breakfast business
An agile company requires an agile IT team. Together with Bed And Breakfast, the nr. 1 B&B site in Europe, we are working toward a smoother way of working.
Improved guaranteed education for over 500.000 people in Belgium
Together with Cevora, we are contributing to the professional growth of 500.000 people by redesigning back- and front-end learning and administration systems.
A smoother experience for vacationers
Together with TUI, we are creating a more integrated and user-friendly experience for hundreds of thousands of vacationers.
Improving public construction operations
Together with Jérouville, we assess their current organizational approach and design a more nimble and agile structure.
A safer world for digital natives
Together with Vasco, we are researching privacy and security considerations of novel IT approaches.
A smoother ride for over 3.5 million yearly passengers
Together with De Lijn, we are moving toward better processes to support operations for over 3.5 million travelers.
Toward a smoother energy market
Together with VEB, we are working on better software to more efficiently manage energy demands and supply in Flanders.
Port Of Antwerp Bruges - Creating a more resilient container port
We help Port of Antwerp Bruges maintain a more resilient back-end software platform that powers the entire port infrastructure.
Increasing knowledge and skills in the food sector
Together with Alimento, we are desiging a new back-office application to support the knowledge and skilll building in the food sector
Better support for tens of thousands of entrepreneurs
Together with Liantis, we are pivoting toward a process-oriented organization so we can provide better support for thousands of entrepreneurs.
Innovation for Flanders' largest city
Working toward a more innovative and citizen-centric city for half a million people
Better collaboration and fewer errors for a building materials wholesale
Lecot wanted to standardize the way its teams worked across all locations. The Master Labs helped simplify and align key business processes, leading to better collaboration and fewer errors.
How did Port of Antwerp-Bruges simplify the management of more than 200,000 assets?
Managing more than 200,000 assets across one of Europe's largest ports had become slow, complex and difficult to maintain. By standardising processes and implementing a modern asset management system, Port of Antwerp-Bruges now manages its infrastructure faster, more accurately and with greater visibility.
How did Nagelmackers reduce IT risks and improve security?
Critical IT knowledge was spread across different teams and often existed only in the minds of experienced employees. By documenting and standardising key IT processes, Nagelmackers reduced operational risk, improved collaboration and created a more secure and future-ready IT organisation.
How did mtech+ turn a struggling CRM implementation into a reliable core system?
A stalled CRM implementation, poor alignment between business and IT, and growing reliance on legacy systems were slowing mtech+ down. By restoring structure, improving collaboration and modernising the IT landscape, the CRM became a trusted core system that supports future growth.
How did Helan improve collaboration and create a better customer experience?
As Helan grew, departments increasingly worked independently, making it harder for customers to find the right support and for employees to collaborate effectively. By redesigning processes around the customer journey, Helan created one connected service experience with better collaboration, greater efficiency and improved customer care.
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